Impact of Digital Governance on Public Service Delivery in East Africa

¹Ugwu Jovita Nnenna, ²Ugwuanyi Ifeoma Perpetua, ³Asuma Mariita Nchaga, ⁴Tushabe Hadijah, ⁵Eric Mabonga and ⁴Tom Ongesa Nyamboga

¹Department of Publication and Extension Kampala International University Uganda.

²Department of Educational Management Enugu State University of Science and Technology, Enugu Nigeria.

³Department of Public Administration Kampala International University Uganda

⁴Department of Business and Management Kampala International University Uganda

⁵Accounting and Finance, Kampala International University, Uganda

ABSTRACT

This article explored the transformative role of digital governance in East Africa, examining its diverse implications on public service delivery. It outlines the region’s initiatives aimed at harnessing digital technologies to streamline administrative processes, enhance efficiency, and promote transparency and accountability. The importance of expanding access to services, empowering citizens through engagement, and utilizing data for informed decision-making is underscored. Innovative service delivery models, capacity-building efforts, and strategies to address challenges such as the digital divide and cyber security risks are explored. By synthesizing these insights, the article highlights the potential of digital governance to revolutionize governance practices in East Africa and provides future directions for sustainable implementation.

Keywords: Digital Governance, Public Service Delivery, East Africa, Efficiency Enhancement, Transparency and Accountability

CITE AS: Ugwu Jovita Nnenna, Ugwuanyi Ifeoma Perpetua, Asuma Mariita Nchaga, Tushabe Hadijah, Eric Mabonga and Tom Ongesa Nyamboga (2024). Impact of Digital Governance on Public Service Delivery in East Africa. IAA Journal of Arts and Humanities 11(1):18-29. https://doi.org/10.59298/IAAJAH/2024/11.11829.11