Evaluating the Effectiveness of E-Government Platforms in East Africa

¹Ugwu Jovita Nnenna, ²Ugwuanyi Ifeoma Perpetua, ³Asuma Mariita Nchaga, ⁴Tushabe Hadijah, ⁵Eric Mabonga and ⁴Tom Ongesa Nyamboga

¹Department of Publication and Extension Kampala International University Uganda.

²Department of Educational Management Enugu State University of Science and Technology, Enugu Nigeria.

³Department of Public Administration Kampala International University Uganda

⁴Department of Business and Management Kampala International University Uganda

⁵Accounting and Finance, Kampala International University, Uganda

ABSTRACT

This review evaluates the effectiveness of e-government platforms in East Africa, analyzing their impact, challenges, and best practices. It examines evaluation frameworks, adaptation for the region, and key performance indicators (KPIs). Case studies from Kenya, Uganda, Rwanda, and Ethiopia illustrate successes and hurdles. Socio-economic, technological, and organizational factors affecting effectiveness are discussed, alongside policy implications. Recommendations encompass infrastructure enhancement, digital literacy promotion, user experience improvement, and capacity building. Future research suggestions aim to optimize e-government’s role in fostering sustainable development in East Africa.
Keywords: E-government, East Africa, Effectiveness, Evaluation frameworks, Digital governance

CITE AS: Ugwu Jovita Nnenna, Ugwuanyi Ifeoma Perpetua, Asuma Mariita Nchaga, Tushabe Hadijah, Eric Mabonga and Tom Ongesa Nyamboga (2024). Evaluating the Effectiveness of E-Government Platforms in East Africa. IAA Journal of Arts and Humanities 11(1):10-17. https://doi.org/10.59298/IAAJAH/2024/11.11017.11